Service magic is often reported as a scam but I think it is just a faulty business model.Since consumers pay nothing to use the service they place no value in what they get from the service.
They quickly find the request they placed leads to 3 or 4 contractors calling their phones off the hook. Why? Each was charged $35 for the "lead" and they are desperate for the business. Net result: contractors have paid $140 for a lead that may be totally worthless and a consumer is innundated with calls from angry contractors.
Both the contractor and the consumer are worse off and only Service Magic has gained.
If Service Magic charged the consumer $20 and then charged the contractor $25 they would make more per call and the client would self qualify themselves.It would be a lower volume business but might just be sustainable.
As it is the sooner Service Magic goes out of business the better contractors and consumers will be.