Service Magic - Service unresponsive to complaint re contractor
Review by Candice C in Huntingburg, IN
Project: Install Concrete flooring in poolroom
The poolroom flooring was done well & we're pleased. However, the contractor led us to believe he was knowledgeable about our project & could complete the job of painting up to & just over the lip of the pool. That part of the job was very sloppily done & paint began peeling almost immediately. Twice more he came out, ground off the paint & re-did the job. We appreciated that, but each time, the paint began peeling shortly thereafter. Contractor then blamed the pool saying there was a "pre-existing moisture problem" (It's a POOL!) but for $750 he could re-do it with another substance (one he should have used in the first place?) We were unhappy & filed a complaint with ServiceMagic. We jumped thru all their hoops with copies of all our emails to the contractor, many photos to show the work and a letter from a 3rd party contractor who validated that the job was not done right. ServiceMagic contacted the contractor and simply took his word over ours and the other contractor. When I asked for an appeal of the decision, they were just unresponsive. I called and emailed repeatedly for over a month without a return response. An eventual response (after I asked for a supervisor) was unsatisfactory. I would not recommend ServiceMagic. They do NOT stand behind their customers.