4 comments

3-30-12

Review by Candice C in Huntingburg, IN

Project: Install Concrete flooring in poolroom

The poolroom flooring was done well & we're pleased. However, the contractor led us to believe he was knowledgeable about our project & could complete the job of painting up to & just over the lip of the pool. That part of the job was very sloppily done & paint began peeling almost immediately. Twice more he came out, ground off the paint & re-did the job. We appreciated that, but each time, the paint began peeling shortly thereafter. Contractor then blamed the pool saying there was a "pre-existing moisture problem" (It's a POOL!) but for $750 he could re-do it with another substance (one he should have used in the first place?) We were unhappy & filed a complaint with ServiceMagic. We jumped thru all their hoops with copies of all our emails to the contractor, many photos to show the work and a letter from a 3rd party contractor who validated that the job was not done right. ServiceMagic contacted the contractor and simply took his word over ours and the other contractor. When I asked for an appeal of the decision, they were just unresponsive. I called and emailed repeatedly for over a month without a return response. An eventual response (after I asked for a supervisor) was unsatisfactory. I would not recommend ServiceMagic. They do NOT stand behind their customers.

Had an Experience with Service Magic?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#482662

Once I'd posted the complaint on this site, Service Magic did contact me, asked for "my side of the story", reviewed the case and eventually offered a "settlement" of $250.They didn't require the contractor to refund anything and said they would deal with that internally.

By that time, we'd already dealt with the problem by spending $3000 to tile over the mess made by the contractor.

We accepted the settlement.Had little choice at that point.

Anonymous
#458638

Do you know that you can shop for hot stuffs and classic designs of LV handbags from the branded ones? It can be now feasible to purchase low cost ROLEX watches and giving us the expertise wearing designer’s collection UK replica handbags that are costly UK replica watches. High end collection of replica iwc and replica tagheuer watches can provide you with the very best fashion outlook and there are numerous Replica watchesshoppers who uncover it challenging to distinguish genuine collection to Swiss watches replicas.

Anonymous
#458637

like it

Anonymous
#458350

Hi Candice -

I am sorry to hear that you are not happy with the work done by the contractor we matched you with. We appreciate your feedback and have a team dedicated into looking at the situation as a whole to see if there is anything we can do to help. We are currently reviewing your concerns and will be in contact with you soon. If you have any questions in the meantime, please feel free to contact me directly at 303.963.8066 or mblack@servicemagic.com.

Thank you,

Mandy Black

You May Also Like

Leaffilter North - Disappointed customer. What a nightmare! Leaffilter North "Three weeks ago, I had a LeafFilter rep come by and tell me about the system. He had this great portfolio that with detail told me how they were above..." Read more Blue Haven Pools Corporate office Blue Haven Pools "Anyone have information on who is the responsible corporate officer for the name BLUE HAVEN POOLS? We are trying to find the person responsible for the bait and switch used..." Read more Service Magic - The Service is a Joke and Magic describes the disappearing act. Service Magic "I had a TERRIBLE experience with a ServiceMagic contractor (Cy Cadwalader please return my calls) This joker installed a sump pump pit nearly 3 INCHES too high so my..." Read more Service Magic - False claims. Sent unqualified contractor who ripped me off. Service Magic "Service Magic is a company that recommends contractors for home repairs. They claim to vet their vendors but anybody can get listed for a fee. They don't vet..." Read more Reroof America - Disgusted with their workmanship Reroof America "Reroof America put on a new roof in August 2005. In 2008 when I started having leaks they told me they weren't responsible for workmanship after one year. I have..." Read more Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle Rockport "This is what I wrote to Rockport: I am really surprised that rather than looking at the issue where your product has caused an injury, your response is purely focussed..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more