513 Service Magic Reviews | servicemagic.com @ Pissed Consumer

Dec 03, 2022 PissedConsumer4188422 of Miami, FL

Paying 69.99 for Hulu+ Live tv and getting the 7.99 package deal

1.0

I upgraded from the basic 7.99 plan to the 69.99 with live tv I get no live channels non of the channels or sport teams I selected show up you can't talk to a customer representative cause the number listed doesn't work you can't troubleshoot it so what was or is the point paying 69.99 if you're going to get the 7.99 service

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ID

#4188422

Location

Miami, Florida

Feb 12, 2021 PissedConsumer2417776 of Cary, NC

Scam phone call?

919-999-****, which belongs to Service Magic, called me this morning. First, a pre-recorded message telling me my social security was being suspended and to talk to an officer press one came onstay . I did and got the "your call is important to us..." I hung up and researched the number and found out it belonged to Service Magic. I think this company should be reported for fraud. A more vulnerable person than I could have been scared.

User's recommendation: stay away from this company and if you get a call report it.

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ID

#2417776

Location

Cary, North Carolina

New Reviewer

Dec 05, 2020 Janet K Nwv

Fraud

They claim to do background checks of all their service pros. They claim to guarantee the pros are highly qualified pros. My recommended pro was Transform Home Improvement. They are the worst. They made unlawful demands for financial proof of a cash sale. Transform Home Improvement wanted me to send them copies of my bank statements. I told them they could call the bank to check and see it the check was good. They refused to go on with the contract and even start the job until they got the bank statements. I told them I was not comfortable with their demand and cancel the contract and return the check. They cashed the checks the next day. I thought Home Advisor had my back. No, they said they could call them and see what they wanted to do. What! I tried everything to get in touch with Transform Home Improvement but all road led back to Home Advisor. They completely blocked all calls to the contractors. I could only deal with Home Advisor, and they seemed to be dragging their feet. They were in no hurry to get my $8274.81 returned. This left me with no heat and no money to hire a reputable contractor. Home Advisor just didn't seem to think there was a problem with giving them all the time in the world to fix this. The background check didn't mention the BBB had zero stars for this company and numerous poor reviews. I did not check these things first because they said they checked. They did not. DO NOT TRUST THEM, THEY LIE. I have reported this to the attorney general for fraud on both parties. Do your own background check and you will see that they don't.

User's recommendation: Do not use Home Advisor. They lie and hire bad companies.

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ID

#2322316

Loss

$8274

Preferred solution

Full refund

May 23, 2019 PissedConsumer1540824 of Denver, CO

This company is a bad business type. Stay away they charge for bids that are not in any way shape or form related to the installer of product

Still charging me and ive cancelled they are no good. Iys just like america its falling apart. Cant wait til the true americans get back to work instead of these companies that are getting the bids and work. Trust me they are never a thougjt in my mind. Lost so much and wont get anybody on a phone after this.

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1 comment

Aug 05, 2019 PissedConsumer1727535 #1727535

garbage cost more in the long run..........true junk always broken down don't waste your time if you need a phone get a cheap cell phone..............................................watse of tim

Reply

0 0

ID

#1540824

New Reviewer

Mar 31, 2019 Harner I

False and fake leads promises not kept!

1.0

I have used service magic in the pass around 2006 thru 2008 My first 6-months was not bad but after that all downhill from there I was keep getting leads that were just not real I would get leads and the people would say they did not want any quotes, they would say they don't know what I am talking about, some people could not even speak English. But the most flustering thing was people would contact you with all this work they were all ready to go right now. then you would never hear from them service magic reps. would just say that just happen sometimes while that lead would remain post as available project that needed a quote. SCAM!

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ID

#1504188

Pros

I got 2-jobs

Cons

Fake and false clients

Reason of review

Bad quality

Loss

$2000

Preferred solution

Full refund

PissedConsumer1129730 Nov 11, 2017

Bathroom remodel

Handy Husband of Annapolis, MD is not a professional contractor by any stretch of the imagination. He replaced my guest bath vanity and fixtures and he did not test that he had installed the plumbing fixtures properly.

The faucet is leaking onto the bottom of the vanity and the hardwood floors below. He left the area that he was working in a complete mess. He scrubbed his tools in my kitchen sink with my pot/pan scrubber and left the mess for me to clean up, he mopped my guest bath and foyer, which he was remodeling with toilet bowl water and when I called him out on it he replied in an aggressive narcissistic manner. I called him on Saturday, November 11th and he said that he could be out on Monday November 13th.

He did nothing that he stated in his professional mission statement. I highly recommend that you remove him from your list of professionals.

Service Magic Reply:

Hi Anne, We're sorry to hear about the experience you had with this pro. We have forwarded your concerns to the proper channels and a rep will reach out to assist you shortly. In the meantime, please feel free to submit a review for the pro here: https://www.homeadvisor.com/write-a-review/ and reach out to emailus@homeadvisor.com if there is any further assistance we can offer. -HASupport

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ID

#1129730

Reason of review

Not as described/ advertised

Loss

$1405

Preferred solution

Price reduction

Jun 23, 2016 PissedConsumer871013 of Broken Arrow, OK

SERVICE MAGIC WAS A SCAM AND SO IS HOME ADVISOR-DO NOT SIGN UP!!!

1.0

2009 As a start up carpet cleaning business, I started paying for leads from Service Magic and mostly, I got the run around. People who had already been called so many times by other carpet cleaners, that they didn't bother answering the phone anymore or were very irritable about talking to me? Leads in 2009 were about $20 and now, I hear, they are $50 from Home Advisor. So after getting the run around about 6 months, I finally threw in the town and cancelled my business with Service Magic (Now Home Advisor). As a result, they erased all my hard earned reviews and hi-jacked my online phone number with an 800 number that lead right back to them. When customers were trying to reach me, Service Magic reps told them I was no longer available and that other contracted services could assist me. When I found out about this, I called the highest ranking *** at Service Magic and explained to him that this is business piracy and that I was going to take them to court and sue the *** out of them. The supervisor I spoke with did everything in his power to undo the damage caused, but it took a few weeks and finally I was free of the Service Magic Curse. Now Home Advisor is calling me and wanting my business and I gave them a history lesson on my experiences with Service Magic and told them never to call me again! These people are relentless!!

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2 comments

Nov 25, 2017 PissedConsumer1395978 #1395978

Yes it is a scam. I signed up as a professional and expected to get leads that were legit and would pay off in new projects for me.

The leads were horrid and I was charged for each and every call I got whether or not I could contact the client.

And even when I managed to contact the client they were not even interested in doing any work. It is a major scam and they took my money right out of my bank account and I have nothing to show for it.

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ID

#871013

Location

Tulsa, Oklahoma

Reason of review

Poor customer service

New Reviewer

Jayla Tgb Dec 27, 2015

Very Unhappy Homeowner

Home Advisor does not honor or vouch for their referrals. I hired a matched pro.

Jaime Hernandez of Appeal Landscaping of Hempstead, NY destroyed my property. He was hired to trim my trees and shrubbery and instead did removal of my trees and shrubbery. Drove his truck on my property broke underground sprinklers and left branches and tree trunks everyone. He then asked for twice the fee as he did more work than he expected.

No one gave him the okay to remove my trees and bushes. My pine tree, my Japanese maple, my Junipters, my weeping willow, my yuccas, my lavender, etc etc are gone. I do not understand Jaime's thought process to remove live trees, shrubs, and plants. I am so sad.

I called Home Advisor.

Apparently they do not require liscens es for many of the services that they recommend pros for. I am left without any recourse, except to mourn my loss.

Home Advisors do not check out or stand by their recommendations

Service Magic Reply:

This is an unfortunate incident with the landscaper you hired as this is not the behavior expected of home service professionals in our network. We will reach out shortly to discuss if and how we can help resolve this issue.

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ID

#758945

Cons

Jaime hernandez

Reason of review

Poor customer service

Preferred solution

Let the company propose a solution

Sep 10, 2015 PissedConsumer697434 of Linlithgow, United Kingdom

SERVICEMAGIC MADE ME ILL !!!!

Servicemagic contractors were really quite horrid and made me feel really quite ill, They were demanding i use them for my asbestos removal project at my cottage. Luckily I found a company on Google called http://www.asbestos-removal-cost.co.uk/ They sent me 5 quotes from different contractors in my area. The price was different from the contractors but they did not pester me for the work. I found the contractors that Asbestos removal cost use are very different from the bully tactics of the contractors from service magic. If you have an asbestos enquiry I would keep well away from service magic and stick with asbestos removal cost. Great service and zero hassle. Fab company xxx King regards Lucy Powell x

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1 comment

Aug 15, 2016 PissedConsumer1199399 #1199399

Lucy,was wondering the size of the asbestos you removed from your cottage and how much you were charged. I'm looking for the same kind of service in S.C.

but can't believe price quotes I'm getting.

Thanks Dwain

Reply

0 0

ID

#697434

Location

London, England

Cons

Horrid

Reason of review

Poor customer service

Preferred solution

They really need to check the contractors they use as they are not very good.

New Reviewer

Kammi Vad May 10, 2015

Service Magic - Contractor Review from Southport, England

Contractor preston loft conversions have left the job half finished & did not contact the council to have building inspector regs to check on job throughout the loft conversion. Job was started Oct 2014 & was supposed to be completed by Dec 2014. I have been left with job incomplete & contravening building regs .

Service Magic Reply:

Unfortunately, our U.K. office has closed. If you need further assistance please contact emailus@homeadvisor.com.

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2 comments

May 29, 2015 PissedConsumer989361 #989361

Hello,

We're sorry to hear you experienced difficulties with your project. If you would like to file a rating, review, or complaint about this contractor, please reach out to us at emailus@***.com and we will be happy to help.

Thanks,

HA Support

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0 1

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ID

#633837

Reason of review

Poor customer service

Apr 23, 2015 PissedConsumer626215 of Tyngsborough, MA

Service Magic Leads Review from Tyngsborough, Massachusetts

I was a service magic contractor for a few years and loved the service . I made alot of money with all the jobs I landed . And I controlled how much money I spent with each month

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1 comment

Mar 07, 2016 PissedConsumer1123410 #1123410

TROLL!

Reply

0 0

ID

#626215

Location

Tyngsborough, Massachusetts

Reason of review

Good quality

Mar 22, 2015 PissedConsumer611689 of Seattle, WA

Preys on hardworking Contractors

They collect weak and unqualified leads and sell them to as many people as they can. The basic system is flawed. The service is saturated with hungry , needy contractors that are looking for jobs and the competition for the leads is fierce. And the leads are so bad you...

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4 comments

Oct 11, 2019 PissedConsumer1760854 #1760854

This outfit charges for leads that are not checked out or qualified. The business model is designed to bilk as many contractors as possible and they have no shame or mercy when you figure out how dishonest they are.

They know how to drain your bank account with out any worries about your hard earned money going into their pockets..They lie from the outset and lie to cover up the first lies..It's hard to get out from the agreement without paying fees and special charges. Don't waste your money with this scam..They will lie about their intentions and make you feel a deep regret for getting involved.

It is just a big relief to not have to deal with these con artists. A lesson learned...you can't trust thieves and liars...

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ID

#611689

Location

Seattle, Washington

Reason of review

Not as described/ advertised

PissedConsumer605617 Mar 09, 2015

Credit card fraud(Home Advisor)

1.0

These *** took my credit card number from 2010,and started charging a 29.99 fee for no reason(Aug.2014) I think law enforcement should be contacted and we should get together for a class action lawsuit. What they did was not an accident but, just like taking my card from my wallet and using it.

I am filing a police report and since it is in another state I will probably have to file a report to the Secret Service. I encourage any one that they have done this too. Contact local police and file a report, if out of state I think you have to involve the Feds.

I am also getting an attorney in Colorado to sue them. I don't care how much it cost.

Service Magic Reply:

We're sorry to hear we have upset you so much. If you would like to speak with a representative, please let us know by emailing emailus@homeadvisor.com.

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2 comments

Nov 13, 2015 PissedConsumer1063390 #1063390

I am a Roofing Contractor. When I quit using a company that has my debit or credit card number I ALWAYS call my bank that same day and tell them to cancel my card and send me a new one with a new number.

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ID

#605617

Cons

Very poor scam

Reason of review

unathorizes use of my credit card

Loss

$400

Preferred solution

Other people take some sort of action instead of just blogging.

Mar 06, 2015 PissedConsumer604430 of Mount Laurel, NJ

Service Magic Review

5.0

Wow, I'm really disappointed to read the complaints about this company. I was looking them up to find a service as I had used them a few times in the past and was extremely happy with the choice I made in providers. I never considered what the contractors had to deal with on their end. I would be very reluctant to deal with a contractor not backed by a reference and find many contractors in NJ very difficult to rely on. Service Magic checked on my satisfaction with responses, checked on whether I was using one of their referred professionals and checked on my satisfaction after the job was done. At one point I received an estimate and wrote a deposit check to the contractor, because of some unexpected hardship I could not schedule the job for over a year. I was neglectful in never contacting the contractor to let him know after postponing the job what was going on. Prior to contacting him more than a year later I checked in with Service Magic to find out whether I could expect him to honor the original estimate and was told yes. However, when I contacted the contractor, there was never even a concern. He was prompt, reliable, did beautiful work and had the original estimate with him and collected the balance that I was expecting to pay. All went off completely without a hitch. About a year ago I contacted them again for a plumber and again was connected with a professional I will contact again as needed. I see the comments written by contractors here and it is unfortunate what they deal with but I do believe them. However, one recommended sticking with flyers and ads and cold calls. As a prospective customer, I would be very cautious about finding a professional using those means and would only do so if I had no other recourse but would look at their reviews and investigate them thoroughly. Yet I have done just that in the past and still wound up having to file complaints and seek assistance in dealing with them. I read reviews and honestly it's rare people will write good reviews, most only come on to write bad ones as their only means of recourse. When I read a good one I assume it was written by an employee, friend or family member with a vested interest in the contractor. Sad to learn this service is not able to find a way to be fair to their clients on both ends.

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1 comment

Mar 10, 2015 PissedConsumer956592 #956592

Hello,

We're very glad to hear that you've had great experiences with our contractors, and we very much appreciate you taking the time to write this review.

We hold ourselves accountable, respond to and address the concerns of every complaint we receive.

We are constantly working to improve our service for both the homeowners and contractors who look to us for support.

Again, thank you so much for taking the time to provide your feedback, and we look forward to assisting you on your next project.

Thanks,

HA Support

Reply

0 0

ID

#604430

Location

Mount Laurel, New Jersey

Pros

Contractors i used

Reason of review

Disappointed that good contractors no longer want a relationship

Preferred solution

Company has to find a way to please both, contractors and consumers for their integrity so I can resume being a confident client.

Feb 15, 2015 PissedConsumer595610 of Port Huron, MI

Service Magic Leads Review from Port Huron, Michigan

I was a contractor for service majic they sent me leads and charged for them but they were all cold leads .when i call the people they act like they dont knowwhat im talking about.when i threaten to cancel service majic they send a bunch of leads at once to run up bill.

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2 comments

Mar 31, 2019 PissedConsumer1667033 #1667033

This is the same thing that happen to me. I call one client they could not even speak English but they could say no need work Good bye! It Is a scam these type of company all have the same practice string you along make hug promises and cannot deliver.

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0 0

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ID

#595610

Location

Port Huron, Michigan

Reason of review

Not as described/ advertised

Warranty	3/5
Price Affordability	2/5
Customer service	2/5
Diversity of Products or Services	2/5
Website	2/5

Service Magic Reviews

Service Magic Overview

Rating Details

Contact Information

Service Magic Reviews

Paying 69.99 for Hulu+ Live tv and getting the 7.99 package deal

Scam phone call?

Fraud

This company is a bad business type. Stay away they charge for bids that are not in any way shape or form related to the installer of product

False and fake leads promises not kept!

Bathroom remodel

SERVICE MAGIC WAS A SCAM AND SO IS HOME ADVISOR-DO NOT SIGN UP!!!

Very Unhappy Homeowner

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SERVICEMAGIC MADE ME ILL !!!!

Service Magic - Contractor Review from Southport, England

Service Magic Leads Review from Tyngsborough, Massachusetts

Preys on hardworking Contractors

Credit card fraud(Home Advisor)

Service Magic Review

Service Magic Leads Review from Port Huron, Michigan

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