Anonymous
map-marker Miami, Florida

Paying 69.99 for Hulu+ Live tv and getting the 7.99 package deal

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I upgraded from the basic 7.99 plan to the 69.99 with live tv I get no live channels non of the channels or sport teams I selected show up you can't talk to a customer representative cause the number listed doesn't work you can't troubleshoot it so what was or is the point paying 69.99 if you're going to get the 7.99 service
View full review
Jayla Tgb
map-marker Roslyn Heights, New York

Very Unhappy Homeowner

Home Advisor does not honor or vouch for their referrals. I hired a matched pro.

Jaime Hernandez of Appeal Landscaping of Hempstead, NY destroyed my property. He was hired to trim my trees and shrubbery and instead did removal of my trees and shrubbery. Drove his truck on my property broke underground sprinklers and left branches and tree trunks everyone. He then asked for twice the fee as he did more work than he expected.

No one gave him the okay to remove my trees and bushes. My pine tree, my Japanese maple, my Junipters, my weeping willow, my yuccas, my lavender, etc etc are gone. I do not understand Jaime's thought process to remove live trees, shrubs, and plants. I am so sad.

I called Home Advisor.

Apparently they do not require liscens es for many of the services that they recommend pros for. I am left without any recourse, except to mourn my loss.

Home Advisors do not check out or stand by their recommendations

Service Magic Reply:
This is an unfortunate incident with the landscaper you hired as this is not the behavior expected of home service professionals in our network. We will reach out shortly to discuss if and how we can help resolve this issue.
View full review
Cons:
  • Jaime hernandez
Reason of review:
Poor customer service
Preferred solution:

Let the company propose a solution

Kammi Vad
map-marker Southport, England

Service Magic - Contractor Review from Southport, England

Contractor preston loft conversions have left the job half finished & did not contact the council to have building inspector regs to check on job throughout the loft conversion. Job was started Oct 2014 & was supposed to be completed by Dec 2014. I have been left with job incomplete & contravening building regs .

Service Magic Reply:
Unfortunately, our U.K. office has closed. If you need further assistance please contact emailus@homeadvisor.com.
View full review
Reason of review:
Poor customer service
2 comments
Guest

Hello,

We're sorry to hear you experienced difficulties with your project. If you would like to file a rating, review, or complaint about this contractor, please reach out to us at emailus@***.com and we will be happy to help.

Thanks,

HA Support

Guest

Hello,

We're sorry to hear that your contractor did not complete your project to your satisfaction. If you would like, please visit our website or contact us at emailus@***.com if you would like to leave a rating or review for this contractor.

Please let us know how we can help!

Thanks,

HA Support

View more comments (1)
Anonymous
map-marker Alpharetta, Georgia

Credit card fraud(Home Advisor)

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These *** took my credit card number from 2010,and started charging a 29.99 fee for no reason(Aug.2014) I think law enforcement should be contacted and we should get together for a class action lawsuit. What they did was not an accident but, just like taking my card from my wallet and using it.

I am filing a police report and since it is in another state I will probably have to file a report to the Secret Service. I encourage any one that they have done this too. Contact local police and file a report, if out of state I think you have to involve the Feds.

I am also getting an attorney in Colorado to sue them. I don't care how much it cost.

Service Magic Reply:
We're sorry to hear we have upset you so much. If you would like to speak with a representative, please let us know by emailing emailus@homeadvisor.com.
View full review
Cons:
  • Very poor scam
Reason of review:
unathorizes use of my credit card
Loss:
$400
Preferred solution:

Other people take some sort of action instead of just blogging.

2 comments
Guest

I am a Roofing Contractor. When I quit using a company that has my debit or credit card number I ALWAYS call my bank that same day and tell them to cancel my card and send me a new one with a new number.

Guest

Hello,

So to hear that it seems your credit card was billed in error. If you could please get in touch with us at emailus@***.com we would be happy to address your concerns.

Thank you,

HA Support

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Anonymous
map-marker Orlando, Florida

This company is scam, They take your money without result

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We paid this company for referral service to introduce and send us new customer but every customer we were referred to was already referred to at least 10 other companies and they didn't need our services and this company still charged us $35.00 per referral then their reputation got so bad so quick they changed their name to home adviser pro. We have had many issues with them and we strongly suggest not to use or sign up with them.

We are service provider and even consumers were having major issue with this company. DO NOT GIVE THIS COMPANY ANY MONEY, YOU NEVER GOING TO GET GOOD RESULT

Service Magic Reply:
We're sorry to hear you dislike our company. If you would like to speak with a representative regarding your concerns you can reach us at emailus@homeadvisor.com.
View full review
Cons:
  • Very poor scam
Reason of review:
Don't provide service
Loss:
$150
Preferred solution:

Full refund

2 comments
Guest

wow,i didn't know they changed their name.. I almost signed up with them... Havent read much good stuff on here...I will look elsewhere..

Guest

Hello,

We're sorry to hear that it seems you had a bad experience with us, but we appreciate your feedback. If you would like to reach out to us to discuss your concerns, please contact us at emailus@***.com and we would be happy to open some communication with you.

Thank you,

HA Support

View more comments (1)
Anonymous

Asking for more and more Deposits before works actually take place

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On 16th May 2014, a Partner of this Company came out and took measurements of my Garden with regards to laying a Patio. After taking some measurements he came back in and said he could only hold a price of £1,500.00p if I paid him £150 immediately.

I paid him and he said that would keep the price of Job stable, (which I was unsure of because Service Magic says that their different Workforces come and then make a quote for free. I did feel a bit pressurised to say the least. I have contacted them on a few occasions asking for the cost of works to be brought down as I was having a Gardener Llandscaping at the time. (Whom I also contacted through Service Magic)....

Even he said he hadn't heard of payment up front either. As time has gone on I decided to ring again today and The same Man asked for a further £100 cash on Wednesday 22nd October . Please can you advise me as to what I should do now. I am feeling very vulnerable about this as I really haven't heard of this before, he also said that if I don't pay I will loose my £150.00p I had paid earlier this year ,and not to tell his Partner because his Partner wants to write me off the Books with no refund !!!!

Please help, I am at my wits end with worry about loosing another financial commitment until some works get started. Thank you in advance for any help you can give me. Kindest Regards. Mrs Kathryn Leonard, 62 Heol Pantgwyn, Llanharry, Pontyclun, CF72 9HW.

Telephone No. 01443 31****. or.

0785919****. Mobile.

Service Magic Reply:
Our U.K. office closed in early 2015. We’re sorry to hear that you had difficulties with a home service professional hired through our old website. If you have any further concerns we can address please contact us at emailus@homeadvisor.com.
View full review
Reason of review:
Problems with payment
Loss:
$150
Preferred solution:

Full refund

1 comment
Guest

Dear Mrs. Leonard,

Thank you very much for your feedback, and are sorry to hear about the difficulties that you're experiencing.

Thank you for providing your contact information. We are looking into this matter and will reach out to you to discuss further.

Thank you.

HASupport

Anonymous
map-marker London, England

Won't stop bombarding me with 'requests'

somehow I started getting 'amazing' leads and promises of loads of quality work through them. I'm no *** and have this kind of nonsense (promises of work, submit my credit card details!!!) regularly.

I submitted an email to the contact "Prince Kwakye" requesting they remove me from their list (spam) and his (to be honest, polite) response was to up the influx and tell me the negative reviews I read were something everyone gets! 350+ flipping unwanted emails and counting! PLEASE LEAVE ME ALONE SERVICE MAGIC!

I have enough to deal with in life already. I'll take honest leads from anyone, if I get the job I'll pay a finders fee, but it's on trust, no credit card details given out!

Service Magic Reply:
Unfortunately, our U.K. office has closed. If you need further assistance please contact emailus@homeadvisor.com.
View full review
Reason of review:
spammers
Preferred solution:

remove me from your 'list' as I requested. Nothing else!

1 comment
Guest

We're very sorry about what you're experiencing right now. This is now how we conduct business and would like to look into your concerns and see what is going on.

If you would please provide your contact information to emailus@***.com we will do so.

Unfortunately the name that you have provided as your contact is not yielding any results.

Thank you,

HASupport

Anonymous
map-marker Bellevue, Washington

Carpet cleaner

I have been cleaning for 30 years and got one person from service magic that issued a new check to me for less than what we agreed upon for the work already done. I had to take him to court and I won.

The next job referred to me for a water damage was a engineer also through service magic that agreed to the price but then rewrote his own estimate and informed me that is what it would cost do the job and that was he works for a union and so that is what he would pay me. I also won back my asking price with a signed contract.

Service magic would often call me and charge me for calls from people that would not respond or just not exist at the phone number they gave me. They are magic alright but phony magic at best.

Service Magic Reply:
Hello, We're sorry to hear that your experience with the leads was not what you expected. We do offer lead replacements and can help you submit these in for proper review. We would be happy to look into any lead concerns you have and discuss ways for you to see the most success with our business. Please give us a call at 877-947-3639. -HASupport
View full review
1 comment
Guest

Hello "Anonymous" -

I am sorry to hear that your experience with the leads was not what you expected. We do offer lead replacements on a case-by-case basis and can help you submit these in for proper review. I would like to get a chance to speak to you in detail around your experience with us to see if we can help. You may reach me directly at 303.963.8066 or mblack[at]servicemagic.com.

Thank you,

Mandy Black

Anonymous

Bathroom remodel

Handy Husband of Annapolis, MD is not a professional contractor by any stretch of the imagination. He replaced my guest bath vanity and fixtures and he did not test that he had installed the plumbing fixtures properly.

The faucet is leaking onto the bottom of the vanity and the hardwood floors below. He left the area that he was working in a complete mess. He scrubbed his tools in my kitchen sink with my pot/pan scrubber and left the mess for me to clean up, he mopped my guest bath and foyer, which he was remodeling with toilet bowl water and when I called him out on it he replied in an aggressive narcissistic manner. I called him on Saturday, November 11th and he said that he could be out on Monday November 13th.

He did nothing that he stated in his professional mission statement. I highly recommend that you remove him from your list of professionals.

Service Magic Reply:
Hi Anne, We're sorry to hear about the experience you had with this pro. We have forwarded your concerns to the proper channels and a rep will reach out to assist you shortly. In the meantime, please feel free to submit a review for the pro here: https://www.homeadvisor.com/write-a-review/ and reach out to emailus@homeadvisor.com if there is any further assistance we can offer. -HASupport
View full review
Reason of review:
Not as described/ advertised
Loss:
$1405
Preferred solution:

Price reduction

Janet K Nwv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

They claim to do background checks of all their service pros. They claim to guarantee the pros are highly qualified pros. My recommended pro was Transform Home Improvement. They are the worst. They made unlawful demands for financial proof of a cash sale. Transform Home Improvement wanted me to send them copies of my bank statements. I told them they could call the bank to check and see it the check was good. They refused to go on with the contract and even start the job until they got the bank statements. I told them I was not comfortable with their demand and cancel the contract and return the check. They cashed the checks the next day. I thought Home Advisor had my back. No, they said they could call them and see what they wanted to do. What! I tried everything to get in touch with Transform Home Improvement but all road led back to Home Advisor. They completely blocked all calls to the contractors. I could only deal with Home Advisor, and they seemed to be dragging their feet. They were in no hurry to get my $8274.81 returned. This left me with no heat and no money to hire a reputable contractor. Home Advisor just didn't seem to think there was a problem with giving them all the time in the world to fix this. The background check didn't mention the BBB had zero stars for this company and numerous poor reviews. I did not check these things first because they said they checked. They did not. DO NOT TRUST THEM, THEY LIE. I have reported this to the attorney general for fraud on both parties. Do your own background check and you will see that they don't.
View full review
Loss:
$8274

Preferred solution: Full refund

User's recommendation: Do not use Home Advisor. They lie and hire bad companies.

Anonymous
map-marker Cary, North Carolina

Scam phone call?

919-999-****, which belongs to Service Magic, called me this morning. First, a pre-recorded message telling me my social security was being suspended and to talk to an officer press one came onstay . I did and got the "your call is important to us..." I hung up and researched the number and found out it belonged to Service Magic. I think this company should be reported for fraud. A more vulnerable person than I could have been scared.
View full review

User's recommendation: stay away from this company and if you get a call report it

Harner I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

False and fake leads promises not kept!

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I have used service magic in the pass around 2006 thru 2008 My first 6-months was not bad but after that all downhill from there I was keep getting leads that were just not real I would get leads and the people would say they did not want any quotes, they would say they don't know what I am talking about, some people could not even speak English. But the most flustering thing was people would contact you with all this work they were all ready to go right now. then you would never hear from them service magic reps. would just say that just happen sometimes while that lead would remain post as available project that needed a quote. SCAM!
View full review
Loss:
$2000
Pros:
  • I got 2-jobs
Cons:
  • Fake and false clients
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

This company is a bad business type. Stay away they charge for bids that are not in any way shape or form related to the installer of product

Still charging me and ive cancelled they are no good. Iys just like america its falling apart. Cant wait til the true americans get back to work instead of these companies that are getting the bids and work. Trust me they are never a thougjt in my mind. Lost so much and wont get anybody on a phone after this.
View full review
1 comment
Guest

garbage cost more in the long run..........true junk always broken down don't waste your time if you need a phone get a cheap cell phone..............................................watse of tim

Anonymous
map-marker Tulsa, Oklahoma

SERVICE MAGIC WAS A SCAM AND SO IS HOME ADVISOR-DO NOT SIGN UP!!!

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2009 As a start up carpet cleaning business, I started paying for leads from Service Magic and mostly, I got the run around. People who had already been called so many times by other carpet cleaners, that they didn't bother answering the phone anymore or were very irritable about talking to me? Leads in 2009 were about $20 and now, I hear, they are $50 from Home Advisor. So after getting the run around about 6 months, I finally threw in the town and cancelled my business with Service Magic (Now Home Advisor). As a result, they erased all my hard earned reviews and hi-jacked my online phone number with an 800 number that lead right back to them. When customers were trying to reach me, Service Magic reps told them I was no longer available and that other contracted services could assist me. When I found out about this, I called the highest ranking *** at Service Magic and explained to him that this is business piracy and that I was going to take them to court and sue the *** out of them. The supervisor I spoke with did everything in his power to undo the damage caused, but it took a few weeks and finally I was free of the Service Magic Curse. Now Home Advisor is calling me and wanting my business and I gave them a history lesson on my experiences with Service Magic and told them never to call me again! These people are relentless!!
View full review
Reason of review:
Poor customer service
2 comments
Guest

Yes it is a scam. I signed up as a professional and expected to get leads that were legit and would pay off in new projects for me.

The leads were horrid and I was charged for each and every call I got whether or not I could contact the client.

And even when I managed to contact the client they were not even interested in doing any work. It is a major scam and they took my money right out of my bank account and I have nothing to show for it.

Guest
reply icon Replying to comment of Guest-1395978

Service Magic and Thumbtack is a scam I been in business 30-years I can't believe that people can operate a business this way and stay in business. I have leads from these company sent to me and turn around in 10-mintue after (supposed client) they contact me wanting Quote never any other contact never hear from them I paid up to $150 for these leads THERE IS NO WAY IT IS A SCAM!!!!

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Anonymous
map-marker Seattle, Washington

Preys on hardworking Contractors

They collect weak and unqualified leads and sell them to as many people as they can. The basic system is flawed.

The service is saturated with hungry , needy contractors that are looking for jobs and the competition for the leads is fierce. And the leads are so bad you just end up wasting your time and money.

Service Magic sees the hard working contractors as cash cows. They use lies and deception to sign up new contractors...since there is a huge turnover of pissed off, ripped off providers they need to keep signing up new suckers.

They get your bank card and milk you dry and won't let you go without a big fight. They are shameless scam artists.

View full review
Reason of review:
Not as described/ advertised
4 comments
Guest

This outfit charges for leads that are not checked out or qualified. The business model is designed to bilk as many contractors as possible and they have no shame or mercy when you figure out how dishonest they are.

They know how to drain your bank account with out any worries about your hard earned money going into their pockets..They lie from the outset and lie to cover up the first lies..It's hard to get out from the agreement without paying fees and special charges. Don't waste your money with this scam..They will lie about their intentions and make you feel a deep regret for getting involved.

It is just a big relief to not have to deal with these con artists. A lesson learned...you can't trust thieves and liars...

Guest

Service magic had people calling me saying they hundreds of leads in my area I had an average of 4-leades a month contacted the people it would average out of 10-job leads I get I-job that would not even cover the cost of the other leads nothing but a SCAM!

Guest

They are doing the same thing here in Los Angeles, they say I have an equal shot at a lead, but when i called immediately, the homeowner said, they had just had two compleated converstions with other contarctors, sothere was a delay when i was getting the leads, minuets, hours or what!

I feel like was THROUGHLY SCAMMED!

Guest

Hello,

We are sorry to hear that it sounds like you didnt have success using our leads. If you would like to contact us at emailus@***.com, we would be happy to address your concerns.

Thank you,

HA Support

View more comments (3)
Anonymous
map-marker London, England

SERVICEMAGIC MADE ME ILL !!!!

Servicemagic contractors were really quite horrid and made me feel really quite ill, They were demanding i use them for my asbestos removal project at my cottage. Luckily I found a company on Google called http://www.asbestos-removal-cost.co.uk/ They sent me 5 quotes from different contractors in my area. The price was different from the contractors but they did not pester me for the work. I found the contractors that Asbestos removal cost use are very different from the bully tactics of the contractors from service magic. If you have an asbestos enquiry I would keep well away from service magic and stick with asbestos removal cost. Great service and zero hassle. Fab company xxx King regards Lucy Powell x
View full review
Cons:
  • Horrid
Reason of review:
Poor customer service

Preferred solution: They really need to check the contractors they use as they are not very good.

1 comment
Guest

Lucy,was wondering the size of the asbestos you removed from your cottage and how much you were charged. I'm looking for the same kind of service in S.C.

but can't believe price quotes I'm getting.

Thanks Dwain

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